We’re Re-Opening Friday June 12

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We finally got the all clear from the Government of Ontario to re-open our doors for the majority of our services. Massage Therapy opened at the end of May and the opening has gone VERY well despite Covid adjustments.

The list below is what’s new and it may sound scary but don’t worry we’ve always been way ahead of all requirements and we’re doing our very best to make sure this doesn’t hamper your amazing spa experience with Urban.

Here’s What’s New:

  1. Upon arrival for your reservation, you simply need to text us and we’ll let you know when to come in 🙂
  2. We are limiting the number of people on each floor in order to respect social distancing
  3. The majority of our services are in private treatment rooms
  4. Those services in common areas (mani/pedi) we have adjusted to ensure social distancing
  5. All guests and providers need to wear a mask during services
  6. We are following 5 sector specific guidelines (retail, cashier, curbside pickup, personal care services and laundry)
  7. Our entire team has gone through additional Covid training
  8. As per Government requirements, all guests and team will be pre-screened at the time of booking, before entering the building and before your service begins
  9. We have created sanitation stations throughout the spa
  10. As per Government requirements, we have eliminated food and beverage services and no outside food or beverage containers can enter the spa

Here’s What You Need To Know About Booking At This Time:

  1. We are actively working with our members to schedule their reservations and then working with guests who’s reservations were affected by the closure
  2.  We currently have a wait list and will be working through that list in the next few days. If you want to get on the wait list (first come first served), please email booknow@urbanspapeterborough.com or text us 705-741-1212
  3. We will re-activate online booking after we’ve worked through all of the above

Tips To Get In Sooner:

As you can imagine, we have thousands of guests looking for reservations so here are a few tips on how you can get in sooner:

  1. Don’t be picky 🙂
  2. We know you have your favourite providers but the entire team is awesome and it may be time to try someone new
  3. We know you have your favourite times and days of the week but that may create a longer wait for you. Let’s be adventurous if your schedule allows
  4. Instead of booking a full spa day, we may be able to fit you in sooner if we can create multiple reservations (ie: pick your most urgent requirements LOL)
  5. We typically love to serve friends and family who like to reserve at the same time but it will be extra tough to create multiple reservations so we recommend you make it a solo trip (not forever, just for now)

Services We Are Unable To Perform At This Time (per Government mandate):

  1. Any services performed to the face such as facials, facial hair grooming, eye brow grooming, lash extensions and makeup.

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