Covid19 Update – Normal Operation

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The Urban Spa in Peterborough is continuing normal operations with normal business hours.

We truly hope you are well in this stressful time. At heart, our spa family’s priority has always been to provide you and your family with a safe space where you feel free to escape the pressures of day-to-day life and focus on you.

We would like to take this opportunity to share with you just some of the many preventative measures we are implementing to create an environment that is safe and secure for everyone.

What we are doing at The Urban Spa:

1- Cleanliness: First, we are taking extra measures with our cleaning protocols as well as modifying our experiences in accordance with the changing medical precautions. The Urban Spa uses a hospital grade chemo sterilant and also any other tool that cannot be sterilized goes home with you. For example, our nail files, foot paddles for chalice removal, buffers, that all goes home with you or is disposed of, never being reused. This has been our policy since day 1. We have also increased the frequency with which we sanitize all surfaces that come in contact with guests such door handles, counters, shelves, chairs, etc.

2- Access to the spa: We are closely monitoring guests and our team alike for symptoms. Anyone who has symptoms or has come into contact with someone who is unwell will be asked to return home, thus creating a safe environment for all.

3- Rescheduling Protocol: In true Urban fashion we are going above and beyond to re-schedule any clients that are not able to  make their reservation. We continue to request for 24 hours notice for cancellations. We’re implementing a buddy-system where you can send a buddy on your behalf if you prefer.

4- Monitoring: We are actively monitoring the health agencies and government reports and will continue to keep you all abreast of updates via our blog and our social media.

It is in these times of stress that we must ensure that we stay calm and keep on. We will get through this, together.

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